Senior Technical Support Representative

C Cubed Solutions Pvt Ltd, Bangalore

05-02-2011

11-30-2013

  • Desktop issues at L1 using the Log Mein Rescue Tool
  • Providing online support for customers by keeping the customer satisfaction on first priority
  • Handling the administrative issues of Customer Relationship Management (CRM) Database
  • Configuring the Cloud Backup for customer
  • Computer Optimization on daily Basis
  • Applying software updates, patches and Antivirus Packages
  • Troubleshooting Printer issue
  • Troubleshooting software Applications, Internet, Network related problems
  • Providing Technical Support for Virus Protection and Data Backup