Front desk cleark

Highland premier hotel

01-10-2014

12-30-2014

 Greeting guest and patrons as they arrived.
 Taking reservations over the phone, through emails and in person.
 Manage the registration process
 Manage accurate accounting of all rooms.
 Handle guest check-ins and check-outs appropriately.
 Counting and handling cash before taking it to finance.
 Receiving and resolving different customer complaints.
 Arranging staffs on daily routine in different work areas.
 Also served customers before working as receptionist.