Sr. Clerk

Hamad Medical Corporation

04-22-2014

  • Resolve customer complaints via phone, and email
  • Greet customers warmly and ascertain problem or reason for calling.
  • Build sustainable relationships of trust through open and interactive communication
  • Customer orientation and ability to adapt/respond to different types of characters
  • Booking, Rescheduling, Cancel or upgrade patient appointments and data
  • Utilize computer technology to handle high call volumes.
  • Coordinating with staff at all levels.
  • Provided training to fresh joinees in scheduling appointments for patient, hospital informatics system, orientation towards organizational policies.