Application Support Engineer

Orion India Systems Pvt Ltd, Kochi

09-30-2015

08-30-2016

  • Strong experience in software solutions implementation, Web application deployment, Configuration and troubleshooting.
  • Responsible for installing, managing, supporting and troubleshooting numerous Windows 2008/2012 servers in KPMG environment.
  • Monitoring Remedy/Share point sites/Ticketing systems.
  • Patching of Windows servers.
  • Managing virtual machines hosted in Hyper-V
  • Incident management and change management
  • Minimal operations in Domain Services, Active Directory, Domain Name System servers, File and print server services, intranet environments, failover clusters
  • IIS administration and Configuration of sites
  • SQL server 2008 R2 and 2012 Installation and Administration
  • Backup and Restore management
  • Identify, troubleshoot, solve and document network connectivity and performance and security issues.
  • Technical documentation as per the organization standards
  • Process oriented customer issue resolution and escalations.