Debt Recovery Manager & Credit Controller

KBH Kaanuun – boutique law firm in Dubai International Financial Center



As a Credit Controller & Debt Recovery Manager, I was responsible for chasing outstanding invoices to the company and had a vital role in the cash flow of the organisation ensuring credit given to customers was monitored and controlled effectively.

My duties included, but were not limited to:

•Chasing debt by telephone and email and reducing debtor days

•Processing and generating reminder letters and monthly statements

•Liaising with the sales and accounts receivable teams to resolve outstanding queries

•Daily and month end reporting and account reconciliations

•Investigating and resolving queries relating to non-payment of invoices

•Assisting in developing sound, acceptable credit policies

•Reconciling transactions and balances to maintain accurate accounts

•Initiating credits and adjustments to customer accounts within company policy limits

•Checking for credit viability on requests for extended terms, and evaluate various adjustments or exception documents

•Researching and taking decisions on finance charges

•Maintaining bad debt and bad debt recovery records

•Monitoring receivables and collections

•Identifying problem accounts and providing regular updates of receivables to management

•Negotiating payment programs with delinquent customers