Habib al Mulla & Co. – law firm – Dubai, Business

Collections Team Leader

01-07-2012

04-30-2013

•Handled the tasks of developing productive, highly motivated team of collections representatives

•Updated daily activities to the collection support manager and provided assistance to management and collections team

•Handled the tasks of monitoring staff

•Interfaced with sellers regarding copy agreements, statements on accounts, terms and conditions of contract, queries, complaints and disputes

•Responsible for dealing with incoming correspondence and third parties documentation

•Handled the tasks of entering correspondence on to in-house debt collection system "cash flow" and to action accounts accordingly

•Performed responsibilities of arranging instalment plans with debt management agencies