Sales Executive – Customer Service

Barclays Bank Cairo

05-01-2008

06-30-2009

•Providing Barclays bank’s customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service

•Being imaginative and creative in the delivery of customer service

•Proactively working towards satisfying the customer’s needs

•Profiling each and every customer met to understand their needs

•Improving on service levels at the branches

•Taking ownership of customer’s complaint resolution

•Reporting indicators

•Being a team player and contributing to achievement of goals based on the Key Performance Indicators in the Branch

•Also supporting and coaching new staff to make easier their assimilation in the bank environment

•Providing constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer’s satisfaction