Servicenow Developer / Admin

Parthasarathy Narayanan

Engineer- IT





Overall 12 years of Information Technology experiences whereas handling multiple companies in India.



Skill Description
Certified ITIL, Servicenow 1. ServiceNow ServiceNow Certified 2. ITIL V 3.0: ITIL® Foundation Certificate in IT Service Management on 2nd March 2013 3. Cloud Computing Enablement Track (ET01) Cloud Foundation 4. SUN Java - Sun Certified Programmer for the Java Platform, SE 5.0 on 13th October 2008 5. IBM Certified Solution Designer (000-833) Object Oriented Analysis and Design - Part I (Analysis) & (000-834) Object Oriented Analysis and Design – Part II (Design) on 28th August 2008 6. OBMP - Online Business Management Program on 7th January 2008
ServiceNow Developer / Admin 1. ServiceNow developer with 4 Years of experience in IT industry, worked dedicatedly on strong customer facing and functional skills 2. Knowledge on client scripts, Business rules and UI Scripts. 3. Knowledge on applying Access Control List(ACLs) and end to end upgrade and Patching process (Upgraded from Eureka to Helsinki). 4. Knowledge on cloning, pre-cloning and post-cloning activities. 5. Knowledge on UI actions, UI Policies and Data Policies. 6. Implemented Knowledge Base v3. 7. Created roles, assignment groups and Created notifications, events. 8. Knowledge on form customization and excellent knowledge on Inbound Email actions. 9. Created and modified SLAs and Knowledge on Import Sets and Update Sets 10. Created and scheduled reports as per the requirements and modified workflows as per enhancements. 11. Knowledge on Service Catalog, record producers and Knowledge on debugging and field watcher. 12. ITIL process Incident Management, Change Management, Service Level Management and Service Catalogue Management.
IT Skills 1. ServiceNow Tool - ServiceNow (Fuji, Geneva, Helsinki & Istanbul) 2. Secondary Tool - BMC Remedy ARS V 7.X, ITSM 7.X & 8.1.0 3. Project Acquired skills IBM Tivoli Maximo 7.X Tool 4. Trained Skills Telecom Transition & Transformation 5. Tools ServiceNow, ART Request tool, IIRT testing, HP QC, IBM ManageNow tool, Websphere Message Broker Toolkit 6.0, Soap test utility – Net tools, Websphere MQ Explorer 7, SSH utility – putty, Aventail Client, TACACS Client 1.1.2, AR inside 3.0 and Panacea Tool
Language: English 1. Silver Miles achieved for delivery excellence award on 5th August 2013