AUTO PARTS SALES CONSULTANT

Salesman - Spare Parts Counter

Contract

2500.00 QAR

AUTO PARTS SALES CONSULTANT

2

3

JOB TITLE:     

  • COUNTER SALES CONSULTANT / PARTS CONSULTANT

REPORTS TO:     

  • PARTS COORDINATOR, OPERATIONS MANAGER

DIVISION/DEPT:    

  • AUTOMOTIVE - ACDELCO

JOB PURPOSE STATEMENT:

  • Plans and carries out sales activities and develops and maintains relationships with customers

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Assist  customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.
  • Provide correct parts to the customer
  • Provide quotations and estimates within the time frame
  • Offer all required parts and any additional accessories to customers.
  • Follow through on ordered parts to ensure that parts arrive, that parts are correct and that customers are notified of arrival.
  • Work with other Department personnel in order to assist them with parts information as required.
  • Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
  • Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
  • Monitor sales discounts according to department limit and company policy.
  • Research the availability of certain parts, either within the retail facility or from other sources as necessary and 
  • Monitor bins and determine which parts need reordering.
  • Assist Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
  • Monitor lost sales for inventory control.
  • Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services
  • Undertake additional related responsibilities as required.

COMMUNICATION & WORKING RELATIONSHIPS:
Internal - Parts Coordinator, Operations Manager,peers and staff in department

Externa - Customers, suppliers

MINIMUM REQUIREMENTS FOR THE JOB:

QUALIFICATIONS    

  • High school certification or other related certification

EXPERIENCE    

  • Experience and knowledge in Parts Catalog is a must and parts product handling, preferably heavy equipment a plus.

KNOWLEDGE

  • General understanding of automotive systems 
  • Knowledge of procedures for ordering special parts or parts with no published parts numbers
  • Knowledge of the EPC (Electronic Parts Catalogue) and of AC Delco parts

SKILLS & ABILITIES

  • Ability to use inventory information on a computer screen and locate parts by checking parts numbers and locating them in the bins.
  • Ability to identify and acknowledge the receipt of warranty (used) parts
  • Good communications skills – in person and on telephone
  • Willingness to initiate calls to customers to give and receive information.
  • Ability to effectively communicate with all other departments in the retail facility.
  • Is able to work independently, managing his or her time and work flow.
  • Detail oriented
  • Computer skills – Microsoft Office / Inventory systems

COMPETENCIES

  • Customer & Quality Focus
  • Team orientation

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