TECHNICAL PRODUCT SUPPORT HEAD

Supervisor - Technical

Part Time

N/A

Presentation skills, Excellent communication skills in English – Arabic, Microsoft Office

3

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JOB TITLE: Technical Product Support Head

REPORTS TO: HE GM

DIVISION/DEPT: HE Division

SPECIAL FACTORS/SPECIFIC BACKGROUND INFORMATION (If Applicable):

JOB PURPOSE STATEMENT:
This position will have a full responsibility of Technical product support to our customers and managing our products positioning in coordination with our suppliers and sales team.

JOB SIZE/DIMENSIONS:
Financial:   Initiating the division price lists for our products and managing the quoted prices with the departments sales managers

No. of Employees Supervised :
Direct:
Indirect:
ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Handling all the technical specifications for all brands in coordination with our suppliers and sales team
  • Handling all pricing with our suppliers in coordination with the GM
  • Generating the division price lists in coordination with the division sales managers and GM
  • Handling all tenders quotations and documentation
  • Issuing all the quotation for HE sales departments within the agreed internal pricing authorities
  • Dealing and follow up with all the body builders and 3rd parties starting from the technical design till the delivery process
  • Supporting the sales team with the required sales material and Technical presentations
  • Regular Market surveys and generating competitive product reports
  • Working with the GM on the Division business development process (New products, new markets…etc)  
  • Regular technical training for our sales team
  • Managing the division Marketing activities and website
  • Generating all the KPI reports for the division sales operation
  • COMMUNICATION & WORKING RELATIONSHIPS
  • Internal    Working closely with the Sales departments and Aftersales
  • External:     Working closely with all the division suppliers and body builders

MINIMUM REQUIREMENTS FOR THE JOB:

QUALIFICATIONS    B.Sc. Mechanical Engineering

EXPERIENCE    

  • 3 years’ experience with truck body builders
  • Experience of managing relations with foreign suppliers
  • Experience with AutoCAD design program
  • Marketing principles

KNOWLEDGE

  • Mechanical design for trucks and cranes
  • Analytical methods
  • Good financial background

SKILLS & ABILITIES

  • Presentation skills
  • Excellent communication skills in English – Arabic
  • Microsoft Office

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